Do you charge for delivery & set up?
No. All of our prices include free delivery, set up and pick up.
Do I have to put down a deposit?
No deposit is required.
When do I pay?
Payment is expected at time of delivery.
Where is the best place for the inflatable to be set up?
On a flat, grassy area free of rocks, branches and other sharp objects.
Can it be set up on a driveway?
Yes. As long the driveway is flat and we are able to anchor the unit properly.
How many kids can go in at one time?
Each unit has its own limitations and the number of kids varies depending on age, size of child, etc.
How long is a rental period?
Typically a rental period is 24 hours. However, we will try to accommodate any needs you have in regard to delivery and pick up. We try to drop off each unit for residential use by noon on the day in which it is booked and pick it up before noon the following day. If you have a specific request in regard to delivery, please discuss it with the Airtime Inflatables Inc representative at the time you book the unit.
Will a moonwalk hurt my lawn?
No. Your grass will come back to its natural form within a day.
Does the blower need to constantly run?
Yes. The unit will deflate if blower is turned off or unplugged.
What would be considered an “unsafe environment” for use of an inflatable?
1.) Severe weather. If winds are more than twenty miles per hour or there is lightning or rain present, the inflatable should not be used. In this case, unload all riders immediately and the blower should be turned off and unplugged. Once the severe weather has passed, the unit can be inflated and used normally.
2.) Weight capacity is exceeded. If too many children are using an inflatable at one time it increases the likely hood of injury to both the children and the unit itself.
3.) Lack of adult supervision. The use of any Airtime Inflatables Inc product needs to be supervised by a responsible adult at all times. If an adult is not going to be present for a period of time during your event or party, but the unit is still available to children, we recommend removing the blower from the unit so it cannot be inflated.
4.) Large children and small children should not be in inflatable at the same time. Group age appropriate children and only allow those children in at the same time.
What happens if you drop off and set up an inflatable in the morning and it rains later in the day?
You always have the option to cancel any delivery due to bad weather up until the time we drop it off at no charge. However, once the inflatable has been delivered you have chosen to rent it regardless of the weather forecast and no refunds will be given.
Are your inflatables clean?
Yes. We pride ourselves on the cleanliness of our units. All of our units are cleaned, vacuumed and sanitized after each use?
Is there a cancellation fee?
There is no cancellation fee due to bad weather. However once we deliver, there will be no refunds if the weather is bad and you cannot use the inflatable.
Does anyone need to be present during delivery and pick-up?
During delivery someone must be present to sign the rental agreement, pay for the rental, show an Airtime Inflatables Inc representative where the unit is to be located and go over safety and operating guidelines. For pick-up, no one needs to be present. We will simply remove the unit the following day provided we have access to the property (no locked fences, gates, etc.).
Do you offer discounts for rental of multiple units on the same day?
Yes. Discounts for the rental of multiple units at the same time are determined based on the units you have selected. Because of the wide range of units and concessions available, listing all possible combinations and discounts is not possible. When you book your rental, please ask the Airtime Inflatables Inc representative what discounts are available for the units you've chosen.
What is your referral program?
Airtime Inflatables Inc offers a referral program which allows you to rent from us at absolutely no charge by simply referring five other people to us. For every five people you refer us and that rents from us, you get one free 24 hour rental of a standard moonwalk or a discount on larger units.
What forms of payment do you accept?
We accept cash, checks, Visa, MasterCard and Discover.
How far in advance should I book an inflatable?
We recommend at least 3 to 4 weeks in advance if possible. It's always possible to rent a unit only days before if they're available, however, weekends during the summer book heavily and quickly. It is not uncommon to be completely booked weeks in advance over the summer. Holiday weekends in particular should be booked as early as possible to guarantee availability.
I need an inflatable today, can I book one on such short notice?
Yes. If we have any units available we will deliver the same day.
For availability of specific units or activities, please contact us at: (630)205-JUMP (5867)
Or e-mail us with any questions you have firstname.lastname@example.org.